1. Eligibility for Returns
We strive to ensure customer satisfaction. If you receive a damaged, defective, or incorrect item, you may request a return or exchange under the following conditions:
- The request must be made within 1-3 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase and clear images of the issue must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, altered, or damaged by the customer.
- Items without original packaging or missing accessories.
- Any item requested for return after the specified timeframe.
3. Refund Process
- Refunds are issued only if a return is approved and the item is received in acceptable condition.
- Refunds will be processed in cash upon return approval.
- The refund amount will only cover the product price; any applicable service fees or delivery charges are non-refundable.
4. Exchange Policy
- Exchanges are allowed for eligible items that meet the return conditions.
- If the requested replacement is unavailable, an alternative item may be offered.
5. Return Procedure
To initiate a return or exchange, please follow these steps:
- Contact our support team at [email protected] within the specified return period.
- Provide necessary details, including order number, issue description, and images (if applicable).
- Follow the return instructions provided by our team.
- Upon receiving and inspecting the item, we will process the refund or exchange accordingly.
6. Amendments to Policy
Caelin Designs reserves the right to update or modify this policy at any time.
For any further inquiries, feel free to contact us at [email protected]